Return & Refund Policy

Last updated: October 9, 2026

At The Willow Grove Collective, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help!

Please review our return policy below before making a purchase.

Return Eligibility

We accept return requests within 7 calendar days of delivery. To be eligible for a return, you must contact us within this 7-day window to request authorization.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and unused.

  • Items must be in their original condition, with all original tags attached.

  • Items must be free of stains, odors, makeup, deodorant marks, pet hair, or other signs of wear.

  • Items must be returned with any original packaging or accessories, where applicable.

Items that do not meet these requirements may be denied a refund.

Non-Returnable Items

The following items are not eligible for return or refund unless required by applicable law:

  • Items marked as final sale.

  • Gift cards.

  • Items that have been worn, washed, damaged, or altered after delivery.

How to Request a Return

To initiate a return, please contact us within 7 calendar days of delivery.

Please include your order number and the item(s) you wish to return, along with the reason for the return.

Once your request is reviewed and approved, we will provide instructions for completing your return. Please do not mail items back before receiving return authorization.

Approved returns must be shipped back within 7 calendar days of return approval. Customers are responsible for obtaining proof of shipment and ensuring the item is securely packaged.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part or an item arrives damaged or defective.

Original shipping charges are non-refundable, except where required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

If a return does not meet our eligibility requirements, we reserve the right to deny the refund, subject to applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and a description of the issue. Please contact us within 7 calendar days of delivery so we can review the issue and help make it right. You may be asked to provide clear photos of the item and its packaging, when applicable, to help us assess the issue. Photos do not need to be submitted with your initial contact form and may be requested separately by email if needed.

We will work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law. You will not be responsible for return shipping costs for confirmed errors or defects attributable to us.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, color, or style, you may request a return in accordance with our Return & Refund Policy and place a new order separately.

All new orders are subject to product availability. If an item is sold out, we cannot guarantee that it will be restocked.

This policy does not limit any remedies available for items that arrive damaged, defective, or incorrect, as required by applicable law.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, please check around your delivery location and contact the carrier if you cannot locate your package.

If your package is missing, please contact us so we can help investigate. Each situation will be reviewed individually, and any resolution will be handled in accordance with applicable law.

Policy Exceptions and Legal Rights

This policy does not limit any rights or remedies available to customers under applicable law. We reserve the right to refuse returns that do not comply with this policy, except where prohibited by law.

Contact Us

Questions about a return or refund? We are happy to help.

Click Here to send us a message.