Shipping Policy

At The Willow Grove Collective, we're so glad you're here! We want your shopping experience to be as seamless as possible, from placing your order to receiving your new favorites.

Order Processing

All orders are processed and shipped within 3–5 business days of purchase. Business days are Monday through Friday, excluding holidays.

Please note that this timeframe refers to the time it takes for your order to be processed and shipped, not the total delivery time. During launches, holidays, or periods of high order volume, processing times may be longer.

Shipping Rates

We offer the following shipping options for orders shipping within the United States:

  • Standard Shipping (orders under $125): A flat shipping rate of $6.95 per order.

  • Free Standard Shipping (orders of $125 or more): Free shipping on qualifying orders.

Shipping costs and eligibility for free shipping will be displayed at checkout. Free shipping applies to qualifying merchandise subtotals before shipping charges and applicable taxes.

Please note that shipping timeframes refer to transit time after the carrier receives your package and do not include order processing time. Delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available. You can use this information to follow your package's progress.

Please allow time for tracking information to become available after your package has been shipped. Delivery times vary depending on your location and the shipping carrier.

Shipping Delays

While we do our best to ensure your order ships promptly, delivery dates are estimates and are not guaranteed. The Willow Grove Collective is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances beyond our control.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped. Additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, is marked as delivered but cannot be located, or arrives damaged, please contact us so we can help determine the appropriate next steps.

For packages marked as delivered, we recommend checking around your delivery location and contacting the shipping carrier for additional information. We will work with you to address shipping concerns as reasonably possible.

Questions About Shipping

If you have questions about your order or our shipping policy, please contact us through our website. We're happy to help!

Thank you for supporting The Willow Grove Collective. We're grateful to be a small part of your everyday moments.